Frequently Asked Questions
How do I order or create a wish list on-line?
Click here for step-by-step instructions.
How to purchase?
TO PURCHASE — To complete the order, click on the Checkout button in the Current Order section on the left-hand side of the page. This will take you through a series of steps to fill in your address, shipping and payment information. You will have the opportunity to view your complete order and the full cost including shipping before being asked to place the order.
SHIPPING — Orders are sent via FedEx Ground. Please allow 2 business days for processing and up to 10 business days for delivery. (Note: Please allow an extra 10 business days when ordering data disks or card kits). If a price cannot be calculated or shows as $0.00, shipping & handling will be added when your order is processed or you can call customer service toll free at 1-800-387-7650 to get a shipping cost estimate.
Note: Please add 8% (US) or 10% (Canada) for shipping and handling (minimum $4.00). All prices include school and library discounts. Prices subject to change without notice.
ORDER BY CREDIT CARD — Crabtree Publishing accepts Visa and MasterCard for online purchases.
ORDER BY PURCHASE ORDER NUMBER — Established customers may order simply by providing their purchase order number in the box provided during the order process. If you have not ordered by purchase order before, please call customer service toll free at 1-800-387-7650 to be approved for ordering by purchase order.
TRACKING YOUR SHIPMENT — Once your order has been placed you can track a shipment by simply clicking on the Orders button. Your order History will appear along with a chart detailing the tracking number and status of delivery of each order.
INTERNATIONAL ORDERS — Orders outside of the continental U.S. and Canada are not available on-line through this website. Click here [link required] for information on our international distributors.
What are Crabtree Publishing’s Terms and Conditions?
Invoice terms: Invoices are due 30 days from receipt of shipment.
Returns: Unsold books may be returned in undamaged and resaleable condition, for credit, no less than 120 days after purchase. Advance permission in writing required. Shipping must be prepaid. The customer's account will then be credited in full.
Why do reading levels from different leveling programs sometimes differ?
Leveling programs that use specially designed computer software, such as Accelerated Reader and Scholastic Reading Counts, read the text of an entire book and determine the reading level based on the number of words, their difficulty, and the complexity of sentence structure. Educators have reported dissatisfaction with these readability formulas especially in the case of non-fiction books. Non-fiction books tend to be graded higher by these formulas than educators themselves would normally grade them because of difficult or technical terminology. Such programs make no allowance for difficult words being explained within the text or in the glossary of the book. Crabtree bases its reading levels on teachers’ actual experience with students at different grade levels. Crabtree feels that Accelerated Reader's Interest Level category is a more accurate measure for non-fiction than its Reading Level category.
Add me to or remove me from Crabtree’s mailing list?
TO BE ADDED: Click here to add your name and address to Crabtree Publishing’s catalog mailing list.
TO BE REMOVED: Besides mailing to its own customer mailing list, Crabtree Publishing also rents mailing lists from reputable companies who compile educational mailing lists. If you wish to have your name removed from Crabtree Publishing mailings, please contact Crabtree’s Customer Service department by email, toll free telephone, or toll free fax number and provide the exact information which appears on your mailing label including name, title, or attention line, school or library name, and address, as well as any string of numbers or letters on the label which may be an identification code. Your name and address will be added to a “send no promotions” file which will be excluded from future mailings. NOTE: The success of this removal depends on being able to match your mailing label EXACTLY. Faxing a photocopy of the label is best to help ensure this. Please note that we can only remove you from Crabtree Publishing’s mailings. We cannot remove you from the mailing list from which your address was rented by Crabtree Publishing. If you wish your address to be removed from the original list, you must make that request directly to that mailing list company.
Does Crabtree Publishing accept manuscripts?
Crabtree does not accept unsolicited manuscripts. Crabtree Publishing has an editorial team in-house that creates curriculum-specific book series. Please refer to the section in FAQ’s that gives tips on how to get published.
I have written a children's book. How do I get it published?
Regretfully, Crabtree Publishing does not accept unsolicited manuscripts. If you have written a children’s book and would like to find a publisher, here are some helpful tips on getting started.
Find a book in the library called the Literary Market Place (LMP.) This directory lists publishers across North America and gives a brief summary of the kinds of books each company publishes and whether they accept manuscripts. Generally, you can either send book manuscripts directly to publishers for consideration or use a literary agent who will present your manuscript for you. Using an agent means that you must pay a fee for their service. It can, however, be an effective way to get your manuscript read because an agent already has established relationships with certain publishers who may not accept unsolicited manuscripts.
You can also contact the following organizations to get further information on how to get published, which publishers would be interested in receiving manuscripts, how to get a copyright, and the costs of getting published.
For children's books:
The Society of Children's Book Writers and Illustrators produces a publication called "From keyboard to printed page... Facts you need to know. It covers the basic steps for preparing and submitting a manuscript and descriptions of various book genres. It is available free on their website.www.scbwi.org
Society of Children's Book Writers & Illustrators
8271 Beverly Blvd.
Los Angeles, CA 90048
Tel: (323) 782-1010
Fax: (323) 782-1892
Web site: www.scbwi.org
For children's books:
The Canadian Children's Book Centre produces a kit called "Get Published! The Writing for Children Kit" ($18.95 plus shipping and applicable taxes), which gives practical advice about writing and illustrating children's books and lists those publishers currently accepting unsolicited manuscripts in Canada.
The Canadian Children's Book Centre
40 Orchard View Blvd., Suite 101
Toronto, ON M4R 1B9
Tel: (416) 975-0010 | Fax: (416) 975-8970
Canadian Society of Children's Authors, Illustrators and Performers (CANSCAIP)
104-40 Orchard View Blvd.
Lower Level Entrance
Toronto, ON M4R 1B9
Phone: (416) 515-1559